I want to reset my password on my online banking, what do I need to do?
I’ve tried to send myself a reset password link but haven’t received one?
Why can’t I see the QR code when I’m registering for my online banking?
Can I manage my account on the website without the Oxbury App?
I have a registered fingerprint, but it will not accept it in the Oxbury App?
When I am trying to register for Oxbury Online Banking, the app says that I need to register my biometrics?
Can I have two separate savings accounts under different names registered with the same registered device?
Can view my account via the Oxbury App if I have an Android device?
What should I do if the app will not accept my fingerprint or recognise my face?
My phone is rooted, will I still be able to use the Oxbury App?
Can I open a joint savings application?
If we can’t electronically verify you, what documents will we ask for?
Can I have special characters in my password and username?
How can I apply for a Savings account?
Is there a minimum amount of money that I must deposit to be able to open a savings account?
What do I need to open a personal or business savings account?
Who can certify my documents?
Can I open an account by post?
My utility bills are in my partners name, what else will you accept?
How do you verify my identity or my business?
Are payments made over a weekend?
Can I make more than one deposit into my savings account?
Is my money protected?
What is the 'Confirmation of Payee Scheme'?
What sort code and account number do I use to pay money into my Oxbury savings account?
What would happen if I do not fund my savings account within the funding window?
Why hasn't the interest rate changed on my Savings account if the Bank of England base rate has increased?
I already have an account with you, but want to open another one, how can I do this?
What is a Linked Account
How do I provide notice on my Notice account?
Can a third party speak to you on my behalf?
Can I close my Notice Account or Fixed Term Bond Account early?