Account Management

Why hasn't the interest rate changed on my Savings account if the Bank of England base rate has increased?

I already have an account with you, but want to open another one, how can I do this?

What is a Linked Account

How do I provide notice on my Notice account?

Can a third party speak to you on my behalf?

I have changed my email address; how can I update this?

I have changed bank account; how do I change my Linked Account?

How do I inform you of a change to my name or address?

Can I order a certificate of interest?

Can I order a statement?

I’ve seen one of your savings products in the financial press but can’t see it on your website – is it still available?

Why does the rate on your website differ from those on price comparison websites?

How will I know if my account has been opened?

What happens if my bond maturity date falls on a weekend or Bank Holiday?

What happens to my fixed rate bond deposit at maturity?

When is interest paid?

How can I make a complaint?

Are there any fees or charges for having a savings account with you?