Why hasn't the interest rate changed on my Savings account if the Bank of England base rate has increased?
Frequently asked questions regarding your account management
I already have an account with you, but want to open another one, how can I do this?
What is a Linked Account
How do I provide notice on my Notice account?
Can a third party speak to you on my behalf?
Can I close my Notice Account or Fixed Term Bond Account early?
I have changed my email address; how can I update this?
I have changed bank account; how do I change my Linked Account?
How do I inform you of a change to my name or address?
Can I order a certificate of interest?
Can I order a statement?
I’ve seen one of your savings products in the financial press but can’t see it on your website – is it still available?
Why does the rate on your website differ from those on price comparison websites?
How will I know if my account has been opened?
What happens if my bond maturity date falls on a weekend or Bank Holiday?
What happens to my fixed rate bond deposit at maturity?
When is interest paid?
How can I make a complaint?
Are there any fees or charges for having a savings account with you?