Oxbury Bank Plc Help Centre home page
  1. Oxbury Bank Plc
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  3. Account Management

Account Management

Frequently asked questions regarding your account management

Question
Why hasn't the interest rate changed on my Savings account if the Bank of England base rate has increased?
Question
I already have an account with you, but want to open another one, how can I do this?
Question
What is a Linked Account
Question
How do I provide notice on my Notice account?
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Can a third party speak to you on my behalf?
Question
Can I close my Notice Account or Fixed Term Bond Account early?
Question
I have changed my email address; how can I update this?
Question
I have changed bank account; how do I change my Linked Account?
Question
How do I inform you of a change to my name or address?
Question
Can I order a certificate of interest?
Question
Can I order a statement?
Question
I’ve seen one of your savings products in the financial press but can’t see it on your website – is it still available?
Question
Why does the rate on your website differ from those on price comparison websites?
Question
How will I know if my account has been opened?
Question
What happens if my bond maturity date falls on a weekend or Bank Holiday?
Question
What happens to my fixed rate bond deposit at maturity?
Question
When is interest paid?
Question
How can I make a complaint?
Question
Are there any fees or charges for having a savings account with you?
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Oxbury Bank Plc Registered Office: One City Place, Queens Road, Chester, England. CH1 3BQ. Registered No: 11383418. Oxbury Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority with Financial Services Register reference number 834822.