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FAQ

Question
How will you keep my account safe from fraud?
Question
I think I have received a suspicious email, text or phone call from someone who claims to be Oxbury, what should I do?
Question
How do I report fraud?
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I have noticed some suspicious activity on my Oxbury account, what should I do?
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I think I have been victim of fraud involving my Oxbury account, what should I do?
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Does Oxbury have access to my biometric data?
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What is the minimum device software required to download the Oxbury Mobile Banking App?
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I live in the Channel Islands or the Isle of Man can I open a savings account with Oxbury?
Question
I am trying to log in, but my Face ID is not working, what should I do?
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I’ve received an email from you; how can I be sure it is safe?
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What is the FSCS protection scheme?
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I’m locked out of my account; how can I get back in?
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How do I open a savings account with Oxbury? 
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I can’t download your app to my phone, why is this happening?
Question
I have lost my phone and I cannot log in to my Oxbury Online Banking, what do I have to do?
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Security FSCS Protected

Oxbury Bank Plc Registered Office: One City Place, Queens Road, Chester, England. CH1 3BQ. Registered No: 11383418. Oxbury Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority with Financial Services Register reference number 834822.