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FAQ

Question
Issues paying VAT deferral
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Can I change my Direct Debit due date on my Oxbury Asset Finance account?
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Can I change my Direct Debit due date on my Oxbury account?
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How do I register a new smart phone to my Oxbury account?
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Why can’t I use the Oxbury App if I am on Android 7 or 8?
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How will Oxbury keep my account safe from fraud?
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I think I have received a suspicious email, text or phone call from someone who claims to be Oxbury. What should I do?
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How do I report fraud?
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I have noticed some suspicious activity on my Oxbury account. What should I do?
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I think I have been a victim of fraud involving my Oxbury account. What should I do?
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Does Oxbury have access to my biometric data?
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What are the minimum device software requirements to download the Oxbury App?
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I live in the Channel Islands or the Isle of Man. Can I open a savings account with Oxbury?
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I am trying to log in, but my Face ID is not working. What should I do?
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I’ve received an email from Oxbury. How can I be sure it is safe?
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What is FSCS Protection?
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I’m locked out of my account. How can I get back in?
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How do I open a savings account with Oxbury?
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I can’t download your app to my phone. Why is this happening?
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I have lost my phone and I cannot log in to my Oxbury account. What do I need to do?
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Oxbury Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority with Financial Services Register number 834822. Registered in England and Wales (Registered Number 11383418). Registered Office: Gorse Stacks House, George Street, Chester, CH1 3EQ. VAT Registration Number GB 411 9831 06.