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FAQ

Question
Issues paying VAT deferral
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Can I change my Direct Debit due date on my Oxbury Asset Finance account?
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Can I change my Direct Debit due date on my Oxbury account?
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How do I register a new smart phone to my Oxbury account?
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Why can’t I use the Oxbury App if I am on Android 7 or 8?
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How will you keep my account safe from fraud?
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I think I have received a suspicious email, text or phone call from someone who claims to be Oxbury. What should I do?
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How do I report fraud?
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I have noticed some suspicious activity on my Oxbury account. What should I do?
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I think I have been a victim of fraud involving my Oxbury account. What should I do?
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Does Oxbury have access to my biometric data?
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What are the minimum device software requirements to download the Oxbury App?
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I live in the Channel Islands or the Isle of Man. Can I open a savings account with Oxbury?
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I am trying to log in, but my Face ID is not working. What should I do?
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I’ve received an email from you. How can I be sure it is safe?
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What is FSCS Protection?
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I’m locked out of my account. How can I get back in?
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How do I open a savings account with Oxbury?
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I can’t download your app to my phone. Why is this happening?
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I have lost my phone and I cannot log in to my Oxbury account. What do I need to do?
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Oxbury Bank Plc Registered Office: One City Place, Queens Road, Chester, England. CH1 3BQ. Registered No: 11383418. Oxbury Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority with Financial Services Register reference number 834822.