Oxbury takes our responsibility to our customers seriously. If you are experiencing, or would like more information regarding difficult circumstances, such as those listed below, please contact us by using the chat function, which can be found in Oxbury Online Banking or our FAQs. We’re here to help you, from Monday to Friday at 9:00am to 5:30pm, except bank holidays, and we will ensure that one of our trained colleagues will respond and support you in the appropriate manner.
- Appointing someone to oversee your finances, such as a third party or a power of attorney
- Dealing with bereavement
- Financial concerns
- Health issues and illness
- Mental wellbeing
- Matters related to accessibility and disability
When sending us a message to ask how we can support you with difficult circumstances, please inform us of your preferred method of communication, which will help us provide you with the right information in the format you require.